Publications

March 5, 2024

5 March, 2024

ORNGE H1 Helipad Standard

Description: In response to continued urban encroachment as it pertains to the special requirements for roof top (elevated) H1 heliports, Ornge has reviewed flight path and aircraft performance requirements and has determined that existing flight path protections do not sufficiently protect the currently defined H1 pathways. Ornge has determined the requirements for elevated (rooftop) H1 heliport pathways that shall serve as our position for the required protections and serve as the Ornge standard going forward.

Category: Other

December 7, 2023

7 December, 2023

The Role of Paramedics in Disclosure of Patient Safety Incidents: A Mixed Methods Study

Description: N Krugliak, K Gagnon, B Sawadsky, M Lewell, M McGowan, B Nolan. The Role of Paramedics in Disclosure of Patient Safety Incidents: A Mixed Methods Study. Air Med J. 2024 Jan-Feb; 43(1):66-68. doi: 10.1016/j.amj.2023.11.010. Epub 2023 Dec 7.

Category: Research

December 1, 2023

1 December, 2023

Current state of technical transfusion medicine practice for out-of-hospital blood transfusion in Canada

Description: I Blais-Normandin, T Rymer, S Feenstra, A Burry, C Colavecchia, J Duncan, M Farrell, A Greene, A Gupta, Q Huynh, R Lawrence, P Lehto, R Lett, Y Lin, B Lyon, J McCarthy, S Nahirniak, B Nolan, M Peddle, Prokopchuk-Gauk O, Sham L, Trojanowski J, Shih AW. Current state of technical transfusion medicine practice for out-of-hospital blood transfusion in Canada. Vox Sang. 2023 Dec; 118(12):1086-1094.

Category: Research

December 1, 2023

1 December, 2023

Articles That May Change Your Practice: Updates in Cardiac Arrest Pharmacology

Description: RD MacDonald, JL Li, JB Brywczynski, AJ Lacy. Articles That May Change Your Practice: Updates in Cardiac Arrest Pharmacology. Air Med J. 2023 Nov-Dec; 42(6):403-405.

Category: Research

November 28, 2023

28 November, 2023

The impact of out-of-hospital time and prehospital intubation on return of spontaneous circulation following resuscitative thoracotomy in traumatic cardiac arrest

Description: N Radulovic, M Hillier, R Nisenbaum, L Turner, B Nolan. The impact of out-of-hospital time and prehospital intubation on return of spontaneous circulation following resuscitative thoracotomy in traumatic cardiac arrest. Prehosp Emerg Care. 2023 Nov 28:1-14.

Category: Research

November 8, 2023

8 November, 2023

A comparative analysis of current out-of-hospital transfusion protocols to expert recommendations

Description: PM Dion, A Greene, A Beckett, J von Vopelius-Feldt, B Nolan. A comparative analysis of current out-of-hospital transfusion protocols to expert recommendations. Resusc Plus. 2023 Nov 8; 16:100498.

Category: Research

November 3, 2023

3 November, 2023

2021/2022 Quality Improvement Plan Year End Report (2022/2023 Targets)

Description:

Each year, Ornge prepares and publishes its annual Quality Improvement Plan (QIP) as prescribed by the Performance Agreement with the Ministry of Health.  The QIP is a framework for monitoring key aspects and metrics in Ornge’s delivery of its critical care service to the patients of Ontario and focusses on clinical practice and operational service delivery.  

QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for healthcare organizations.  Additionally, our patient and healthcare partner surveys help to inform the QIP.

QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis and reviewed internally with our quality groups and our Board of Directors.

By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.

Attached are Ornge’s 2021/22 Year End Report and our 2022/23 QIP Targets.

Category: Quality Improvement Plan

October 11, 2023

11 October, 2023

Annual Report (2022-2023)

Description:  We are proud to present our 2022-2023 Annual Report.

Category: Annual Report

October 3, 2023

3 October, 2023

Overcoming distance: an exploration of current practices of government and charity-funded critical care transport and retrieval organizations

Description: A Greene, PM Dion, B Nolan, R Trachter, E Vu, J Trojanowski. Overcoming distance: an exploration of current practices of government and charity-funded critical care transport and retrieval organizations. Scand J Trauma Resusc Emerg Med. 2023 Oct 3; 31(1):52.

Category: Research

October 1, 2023

1 October, 2023

Articles That May Change Your Practice: Provider Risk During a Pandemic

Description: RD MacDonald, MS Mohd Soel. Articles That May Change Your Practice: Provider Risk During a Pandemic. Air Med J. 2023 Sep-Oct; 42(5): 328-331.

Category: Research

July 1, 2023

1 July, 2023

Outcomes of Patients Transported in the Prone Position to a Regional Extracorporeal Membrane Oxygenation Center: A Retrospective Cohort Study

Description: T Zhang, A Nikouline, J Riggs, B Nolan, A Pan, M Peddle, E Fan, L Del Sorbo, J Granton. Outcomes of Patients Transported in the Prone Position to a Regional Extracorporeal Membrane Oxygenation Center: A Retrospective Cohort Study. Critical Care Explorations 2023; 5(7):e0948.

Category: Research

July 1, 2023

1 July, 2023

Articles That May Change Your Practice: High-Flow Nasal Cannula for Pediatric Respiratory Distress

Description: RD MacDonald, JW Lee. Articles That May Change Your Practice: High-Flow Nasal Cannula for Pediatric Respiratory Distress. Air Medical Journal 2023; 42(4): 232-233.

Category: Research

July 1, 2023

1 July, 2023

Defining the Core Content for Transport Physician Training Programs

Description: MT Steuerwald, RD MacDonald, FX Guyette, K Hanson, WR Hinckley, J Lyng, PS Martin, C Martin-Gill, PB Savino, D Schwerin, W Selde. Defining the Core Content for Transport Physician Training Programs. Prehospital Emergency Care 2023: 1-5.

Category: Research

June 30, 2023

30 June, 2023

Patient Satisfaction Survey 2023

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.3 per cent in 2021 and 2022.  These surveys are done by a third party.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

June 30, 2023

30 June, 2023

Consolidated Financial Statements (2022-2023)

Description: Please click the link below to view the 2022-2023 Consolidated Financial Statements.

Category: Annual Report

June 1, 2023

1 June, 2023

Development of a national out-of-hospital transfusion protocol: a modified RAND Delphi study

Description: JV Vopelius-Feldt, J Lockwood, S Mal, A Beckett, J Callum, A Greene, J Grushka, A Khandelwal, Y Lin, S Nahirniak, K Pavenski, M Peddle, O Prokopchuk-Gauk, J Regehr, J Schmid, AW Shih, JA Smith, J Trojanowski, E Vu, M Ziesmann, B Nolan. Development of a national out-of-hospital transfusion protocol: a modified RAND Delphi study. CMAJ Open 2023; 11(3): E546-E559.

Category: Research

June 1, 2023

1 June, 2023

Staffing rural emergency departments in Ontario: The who, what and where

Description: T Randle, A Garg, V Mago, S Choudhury, R Ohle, R Strasser, SW Moore, A Kernick, DW Savage. Staffing rural emergency departments in Ontario: The who, what and where. Can J Rural Med. 2023 Apr-Jun;28(2):73-81.

Category: Research

May 25, 2023

25 May, 2023

Implementing the IMIST-AMBO tool for paramedic to trauma team handovers: a video review analysis

Description: CG Elliott, L Notario, B Wong, AP Javidan, D Pannell, AB Nathens, H Tien, M Johnston, W Thomas-Boaz, C Freedman, L da Luz. Implementing the IMIST-AMBO tool for paramedic to trauma team handovers: a video review analysis. CJEM. 2023 May;25(5):421-428.

Category: Research

May 22, 2023

22 May, 2023

Closing the Loop: The Value of Outcome Letters for Prehospital Pediatric Care

Description: C McGahern, Z Cantor, B De Mendonca, J Dawson, L Boisvert, D Dalgleish, D Newhook, D Reddy, N Bresee, F Alnaji. Closing the Loop: The Value of Outcome Letters for Prehospital Pediatric Care. Pediatr Emerg Care. 2023 May 22. doi: 10.1097/PEC.0000000000002978. Epub ahead of print. PMID: 37205877.

Category: Research

March 13, 2023

13 March, 2023

Efficacy of Fascia Iliaca Compartment Blocks in Proximal Femoral Fractures in the Prehospital Setting: A Systematic Review and Meta-Analysis

Description: S Slade, E Hanna, J Pohlkamp-Hartt, DW Savage, R Ohle. Efficacy of Fascia Iliaca Compartment Blocks in Proximal Femoral Fractures in the Prehospital Setting: A Systematic Review and Meta-Analysis. Prehospital and Disaster Medicine 2023; 38(2): 252-258.

Category: Research

March 8, 2023

8 March, 2023

Ornge Business Plan 2023/2024

Description: Ornge is committed to providing the public with consistent and accessible business information. Our 2023/2024 Business Plan is provided as part of the Broader Public Sector Business Documents Directive.

More information about accountability requirements for designated Broader Public Sector organazations is available on Ontario.ca's BPSaccountability page.

Category: Other

February 22, 2023

22 February, 2023

The effect of a multi-faceted quality improvement program on paramedic intubation success in the critical care transport environment: a before-and-after study

Description: J von Vopelius-Feldt, M Peddle, J Lockwood, S Mal, B Sawadsky, W Diamond, T Williams, B Baumber, R Van Houwelingen, B Nolan. The effect of a multi-faceted quality improvement program on paramedic intubation success in the critical care transport environment: a before-and-after study. Scand J Trauma Resusc Emerg Med. 2023 Feb 22; 31(1):9. doi: 10.1186/s13049-023-01074-0. PMID: 36814266; PMCID: PMC9945597.

Category: Research

February 7, 2023

7 February, 2023

Articles That May Change Your Practice: Pelvic Binders Revisited

Description: RD MacDonald, MSM Soel. Articles That May Change Your Practice: Pelvic Binders Revisited. Air Med J. 2023 Mar-Apr; 42(2):88-90.

Category: Research

February 1, 2023

1 February, 2023

The effect of a multi-faceted quality improvement program on paramedic intubation success in the critical care transport environment: a before-and-after study

Description: JV Vopelius-Feldt, M Peddle, J Lockwood, S Mal, B Sawadsky, W Diamond, T Williams, B Baumber, R Van Houwelingen, B Nolan. The effect of a multi-faceted quality improvement program on paramedic intubation success in the critical care transport environment: a before-and-after study. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine 2023; 31(1): 9.

Category: Research

January 11, 2023

11 January, 2023

A descriptive analysis of the Canadian prehospital and transport transfusion (CAN-PATT) network

Description: A Greene, J Trojanowski, AW Shih, R Evans, E Chang, S Nahirniak, D Pearson, O Prokopchuk-Gauk, D Martin, C Musuka, C Seidl, M Peddle, Y Lin, JA Smith, S MacDonald, L Richards, M Farrell, B Nolan. A descriptive analysis of the Canadian prehospital and transport transfusion (CAN-PATT) network. Resuscitation Plus 2023; 13: 100357.

Category: Research

January 1, 2023

1 January, 2023

A descriptive analysis of the Canadian prehospital and transport transfusion (CAN-PATT) network

Description: A Greene, J Trojanowski, AW Shih, R Evans, E Chang, S Nahirniak, D Pearson, O Prokopchuk-Gauk, D Martin, C Musuka, C Seidl, M Peddle, Y Lin, JA Smith, S MacDonald, L Richards, M Farrell, B Nolan. A descriptive analysis of the Canadian prehospital and transport transfusion (CAN-PATT) network. Resusc Plus 2023: 11 (13):100357. doi: 10.1016/j.resplu.2022.100357. PMID: 36691447; PMCID: PMC9860513.

Category: Research

November 1, 2022

1 November, 2022

British Cardiovascular Interventional Society Consensus Position Statement on Out-of-Hospital Cardiac Arrest 1: Pathway of Care

Description: N Pareek, P Rees, T Quinn, JV Vopelius-Feldt, S Gallagher, A Mozid, T Johnson, E Gudde, R Simpson, G Glover, J Davies, N Curzen, TR Keeble. British Cardiovascular Interventional Society Consensus Position Statement on Out-of-Hospital Cardiac Arrest 1: Pathway of Care. Interv Cardiol 2022: 10(17):e18. doi: 10.15420/icr.2022.09. PMID: 36644626; PMCID: PMC9820135.

Category: Research

November 1, 2022

1 November, 2022

Articles that may change your practice: Balanced Crystalloids Revisited

Description: RD MacDonald, JG Campbell, AJ Lacy. Articles that may change your practice: Balanced Crystalloids Revisited. Air Medical Journal 2022; 41(6): 515-516.

Category: Research

September 30, 2022

30 September, 2022

Annual Report (2021-2022)

Description: We are proud to present our 2021- 2022 Annual Report.

The 2021-2022 The Audited Financial Statements are available online.
 

Category: Annual Report

September 1, 2022

1 September, 2022

Implementing the STEADY Wellness Program to Support Healthcare Workers throughout the COVID-19 Pandemic

Description: MB Korman , R Steinberg , L Gagliardi, B Stewart, CL Acero, J Davies, R Maunder, T Walker, et al. Implementing the STEADY Wellness Program to Support Healthcare Workers throughout the COVID-19 Pandemic. Healthcare (Basel) 2022;10(10):1830

Category: Research

September 1, 2022

1 September, 2022

Interfacility Transport of Critically Ill Patients

Description: SR Wilcox, RS Wax, MT Meyer, JC Stocking, AA Baez, J Cohen, MM Moss, MA Frakes, EA Scruth, WB Weir, D Zonies, FX Guyette, LJ Kaplan, JW Cannon. Interfacility Transport of Critically Ill Patients. Crit Care Med 2022: 1;50 (10):1461-1476. doi: 10.1097/CCM.0000000000005639. Epub 2022 Sep 12. PMID: 36106970.

Category: Research

August 10, 2022

10 August, 2022

Consolidated Financial Statements (2021-2022)

Description: Please click the link below to view the 2021-2022 Consolidated Financial Statements.

Category: Annual Report

August 4, 2022

4 August, 2022

Patient Satisfaction Survey 2022

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 36.8 per cent in 2020 and 2021.  These surveys are done by a third party.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

August 1, 2022

1 August, 2022

Canceled Air Ambulance Trauma Scene Calls: A Prospective Observational Study of Causes and Outcomes of Trauma Auto-launch Cancellations

Description: T Zhang, B Baumber, JA Smith, M Longeway, M Lewell, B Sawadsky, B Nolan. Canceled Air Ambulance Trauma Scene Calls: A Prospective Observational Study of Causes and Outcomes of Trauma Auto-launch Cancellations. Air Medical Journal 2022; 41(5): 435-441.

Category: Research

August 1, 2022

1 August, 2022

Lack of helipad infrastructure impedes timely access to care

Description: E Shachar, E O’Neil, M McGowan, B Nolan. Lack of helipad infrastructure impedes timely access to care. CJEM 2022; 24, 556–557.

Category: Research

June 1, 2022

1 June, 2022

Closed loop communication in the trauma bay: identifying opportunities for team performance improvement through a video review analysis

Description: A Bhangu, L Notario, RL Pinto, D Pannell, W Thomas-Boaz, C Freedman, H Tien, AB Nathens, L da Luz. Closed loop communication in the trauma bay: identifying opportunities for team performance improvement through a video review analysis. CJEM 2022; 24(4): 419-425.

Category: Research

May 1, 2022

1 May, 2022

Articles that may change your practice: Etomidate Versus Ketamine for Intubation

Description: RD MacDonald, K Winkler, A Lacy. Articles that may change your practice: Etomidate Versus Ketamine for Intubation. Air Medical Journal 2022; 41(4): 336-337.

Category: Research

May 1, 2022

1 May, 2022

Articles that may change your practice: Bougie and First-Attempt Intubation

Description: RD MacDonald, AJ Lacy. Articles that may change your practice: Bougie and First-Attempt Intubation. Air Medical Journal 2022; 41(3): 272-273.

Category: Research

March 1, 2022

1 March, 2022

Interfacility Transport of Mechanically Ventilated Patients with Suspected COVID-19 in the Prone Position

Description: A Pan, M Peddle, P Auger, D Parfeniuk, RD MacDonald. Interfacility Transport of Mechanically Ventilated Patients with Suspected COVID-19 in the Prone Position. Prehosp Emerg Care 2022; 2:1-6.

Category: Research

March 1, 2022

1 March, 2022

Articles that may change your practice: Dextrose Administration

Description: RD MacDonald. Articles that may change your practice: Dextrose Administration. Air Medical Journal 2022; 41(2): 172-173.

Category: Research

February 25, 2022

25 February, 2022

Ornge Business Plan 2022/2023

Description: Ornge is committed to providing the public with consistent and accessible business information. Our 2022/2023 Business Plan is provided as part of the Broader Public Sector Business Documents Directive.

More information about accountability requirements for designated Broader Public Sector organazations is available on Ontario.ca's BPSaccountability page.

Category: Other

February 22, 2022

22 February, 2022

2020/2021 Quality Improvement Plan Year End Report (2021/2022 Targets)

Description:

Each year, Ornge prepares and publishes its annual Quality Improvement Plan (QIP) as prescribed by the Performance Agreement with the Ministry of Health.  The QIP is a framework for monitoring key aspects and metrics in Ornge’s delivery of its critical care service to the patients of Ontario and focusses on clinical practice and operational service delivery.  

QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for healthcare organizations.  Additionally, our patient and healthcare partner surveys help to inform the QIP.

QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis and reviewed internally with our quality groups and our Board of Directors.

By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.
Attached are Ornge’s 2020/21 Year End Report and our 2021/22 QIP Targets.

Category: Quality Improvement Plan

January 1, 2022

1 January, 2022

A Quantitative Study of Particle Dispersion due to Respiratory Support Modalities in PC-12 Aircraft: Prehospital Patient Transport

Description: M Peddle, H Avari, JA Smith, AA Ryzynski, R Pinto, SW Plenderleith, RA Fowler, H Tien, S Mubareka. A Quantitative Study of Particle Dispersion due to Respiratory Support Modalities in PC-12 Aircraft: Prehospital Patient Transport. Air Medical Journal 2022, 41(1):109-113.

Category: Research

January 1, 2022

1 January, 2022

Articles that may change your practice: Targeted Temperature Management After Cardiac Arrest

Description: RD MacDonald. Articles that may change your practice: Targeted Temperature Management After Cardiac Arrest. Air Medical Journal 2022; 41(1): 14-15.

Category: Research

November 1, 2021

1 November, 2021

Delays to Initiate Interfacility Transfer for Patients Transported by a Critical Care Transport Organization

Description: V Myers, B Nolan. Delays to Initiate Interfacility Transfer for Patients Transported by a Critical Care Transport Organization. Air Medical Journal 2021; 40(6):436-440.

Category: Research

November 1, 2021

1 November, 2021

Impact of Prepatching on Paramedic In-Hospital Times for Emergent Interfacility Transfers

Description: T Bischoff, B Sawadsky, M Peddle, B Nolan. Impact of Prepatching on Paramedic In-Hospital Times for Emergent Interfacility Transfers. Prehospital Emergency Care 2021; 25(6):832-838.

Category: Research

November 1, 2021

1 November, 2021

A review of secondary interfacility trauma transfers meeting provincial prehospital trauma triage guidelines

Description: T Bischoff, J Briton, B Baumber, M Lewell, B Nolan. A review of secondary interfacility trauma transfers meeting provincial prehospital trauma triage guidelines. CJEM 2021; 23(6): 837-841

Category: Research

November 1, 2021

1 November, 2021

Articles that may change your practice: Helmet continuous positive airway pressure

Description: RD MacDonald. Articles that may change your practice: Helmet continuous positive airway pressure. Air Medical Journal 2021; 40(6): 376-377.

Category: Research

November 1, 2021

1 November, 2021

Prepatching Reduces Paramedic In-Hospital Time for Emergent Interfacility Transfers of Patients Requiring Mechanical Ventilation or Vasopressors: A Retrospective Cohort Study

Description: R Glicksman, T Bischoff, B Sawadsky, M Peddle, B Nolan. Prepatching Reduces Paramedic In-Hospital Time for Emergent Interfacility Transfers of Patients Requiring Mechanical Ventilation or Vasopressors: A Retrospective Cohort Study. Air Medical Journal 2021; 40(6):431-435.

Category: Research

November 1, 2021

1 November, 2021

Characteristics associated with delays in decision to transfer injured patients

Description: V Myers, B Nolan. Characteristics associated with delays in decision to transfer injured patients. Trauma 2021. doi:10.1177/14604086211049635.

Category: Research

September 29, 2021

29 September, 2021

Annual Report (2020-2021)

Description: We are proud to present our 2020- 2021 Annual Report.

The 2020-2021 The Audited Financial Statements are available online.
 

Category: Annual Report

September 1, 2021

1 September, 2021

Articles that may change your practice: Extracorporeal membrane oxygenation and Coronavirus Disease 2019

Description: RD MacDonald. Articles that may change your practice: Extracorporeal membrane oxygenation and Coronavirus Disease 2019. Air Medical Journal 2021; 40(5): 303-305.

Category: Research

August 12, 2021

12 August, 2021

Consolidated Financial Statements (2020-2021)

Description: Please click download to view the 2020-2021 Consolidated Financial Statements.

Category: Annual Report

July 1, 2021

1 July, 2021

Pre-transport risk assessment of agitated patients in air medical transport

Description: RD MacDonald, YC Leong. Pre-transport risk assessment of agitated patients in air medical transport. Air Medical Journal 2021; 40(4):274-7.

Category: Research

June 29, 2021

29 June, 2021

Patient Satisfaction Survey 2020

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 36.6 per cent in 2019 and 2020.  These surveys are done by a third party, NRC Health, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Health survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

February 25, 2021

25 February, 2021

Strategic Plan 2024

Description: Ornge’s Strategic Plan 2024 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

October 21, 2020

21 October, 2020

2019/2020 Quality Improvement Plan Year End Report (2020/2021 Targets)

Description:

In keeping with the amended Performance Agreement, Ornge prepares an annual Quality Improvement Plan (QIP).  The QIP is a framework for monitoring key aspects of Ornge’s service delivery, such as patient experience and care, clinical practice, and operational service delivery.
 
QIP indicators are chosen each year and reflect organizational priorities, including some identified areas for improvement.  The indicators are aligned with Ornge’s strategic priorities, and Health Quality Ontario’s six quality elements for health care organizations.  Ornge’s patient and health care partner surveys help to inform the QIP.   
 
QIP indicators change from one year to the next so that the organization’s areas of focus remain current.  Progress is measured on a quarterly basis. 
 
By monitoring QIP results and other key performance indicators, Ornge maintains a steady watch over organizational quality with an overall goal of improving the effectiveness of our service delivery.  Attached are Ornge’s 2019/2020 Year End Report, and 2020/2021 Targets.

Category: Quality Improvement Plan

September 30, 2020

30 September, 2020

Annual Report (2019-2020)

Description: We are proud to present our 2019- 2020 Annual Report.

The 2019-2020 The Audited Financial Statements are available online.
 

Category: Annual Report

September 29, 2020

29 September, 2020

Annual Report (2018-2019)

Description: We are proud to present our 2018-2019 Annual Report.

The 2018-2019 The Audited Financial Statements are available online.
 

Category: Annual Report

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2018 -2019)

Description: Please click download to view the 2018-2019 Consolidated Financial Statements.

Category: Annual Report

September 9, 2020

9 September, 2020

Consolidated Financial Statements (2019 -2020)

Description: Please click download to view the 2019-2020 Consolidated Financial Statements.

Category: Annual Report

July 3, 2020

3 July, 2020

CACC Survey 2020

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

July 3, 2020

3 July, 2020

Hospital and Healthcare Partner Survey 2020

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

July 3, 2020

3 July, 2020

Land EMS Provider Survey 2020

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

July 3, 2020

3 July, 2020

Patient Satisfaction Survey 2019

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

November 27, 2019

27 November, 2019

2019/2020 Quality Improvement Plan Target

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

November 26, 2019

26 November, 2019

2018/2019 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

November 25, 2019

25 November, 2019

2017/2018 Quality Improvement Plan Year-End Results

Description:

The purpose of this Quality Improvement Plan is to provide a framework for Ornge initiatives that are designed to improve patient experience and care, clinical practice, and operational and aviation service delivery to meet the defined transport needs of Ontario residents within a broader healthcare system. 

Category: Quality Improvement Plan

May 1, 2019

1 May, 2019

Hospital and Healthcare Partner Survey 2019

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

May 1, 2019

1 May, 2019

CACC Survey 2019

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

May 1, 2019

1 May, 2019

Land EMS Provider Survey 2019

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

February 1, 2019

1 February, 2019

Patient Satisfaction Survey 2018

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 4,000 patients are surveyed annually with an average response rate of 32.6 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

October 9, 2018

9 October, 2018

Annual Report 2017-2018

Description: We are proud to present our 2017-18 Annual Report.

The 2017-2018 The Audited Financial Statements are available online.
 

Category: Annual Report

March 28, 2018

28 March, 2018

Hospital and Healthcare Partner Survey 2018

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

March 28, 2018

28 March, 2018

CACC Survey 2018

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

March 28, 2018

28 March, 2018

Land EMS Provider Survey 2018

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

September 8, 2017

8 September, 2017

Annual Report 2016-2017

Description: We are proud to present our 2016-17 Annual Report.

The 2016-2017 The Audited Financial Statements are available online.
 

Category: Annual Report

May 31, 2017

31 May, 2017

Strategic Plan 2020

Description: Ornge’s Strategic Plan 2017-2020 provides a three-year outlook on initiatives that will enhance our patient care and transportation services and our integration with system partners. The Plan supports key goals of Ontario’s Ministry of Health and Long-Term Care including improving access, coordination, integration and sustainability of our healthcare system.  Our Plan builds on our strengths, and identifies the opportunities and challenges that we face.  The Plan identifies our strategic directions and specific priorities that we will implement in order to bolster our organization’s contribution to Ontario’s healthcare system.

Category: Strategic Plan

April 30, 2017

30 April, 2017

Land EMS Provider Survey 2017

Description: In a continuing effort to improve our services, we annually survey our Land Paramedic Service partners.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

April 30, 2017

30 April, 2017

CACC Survey 2017

Description: In a continuing effort to improve our services, we annually survey our partners from Central Ambulance Communication Centres (CACC).

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

April 30, 2017

30 April, 2017

Hospital and Healthcare Partner Survey 2017

Description: In a continuing effort to improve our services, we survey our hospital and healthcare partners annually.

This survey was designed to obtain information that will help Ornge continually improve and respond to Healthcare Partner needs.

Category: Healthcare Partner Survey

April 1, 2017

1 April, 2017

Patient Satisfaction Survey 2016

Description:

Ornge has been actively surveying patients since April 2010.  Approximately 7,900 patients have been surveyed with an average response rate of  42 per cent.  These surveys are done by a third party, NRC Picker, who also provide Ontario hospitals with their patient satisfaction report cards.

We have trended our results and are now incorporating them into our improvement activities. 

If you have any comments or suggestions, or you would like to participate in an NRC Picker survey, please feel free to submit an inquiry and we will initiate contact within 1-2 business days. 

Category: Patient Satisfaction Survey

July 1, 2016

1 July, 2016

Annual Report 2015-2016

Description: We are pround to present our 2015-16 Annual Report.

The 2015-2016 Consolidated Financial Report are also available online.

Past Annual Reports and Consolidated Financial Reports are available upon request.

Category: Annual Report